Boston Help Desk

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Onsite Support

Overview

We're there when you need us!

With the full backing of our Service Desk behind them, our team of onsite desktop specialists and network engineers are dedicated to serving you, where you need us and when you need us. Worcester HelpDesk is a Microsoft Gold Certified Partner and maintains a diverse staff of network analysts, engineers and consultants, who remain current on desktop and network operating systems, database and messaging applications, network technologies, ip telephony systems and enterprise security practices.

Whether providing desktop support, network support, preventative maintenance or implementing network infrastructure, our support staff works as one team to be your IT support partner. Using our Service Desk as a central point of collaboration, our onsite support staff gains knowledge of your company's business needs and IT infrastructure and feeds that information to our Service Desk. This approach allows us to continually build our knowledge base as we work together, providing continuity to your IT support experience with us. And we are onsite in less than four hours for a high priority incident!


Scope of Hardware & Software Supported

Operating Systems

  • Microsoft DOS, Windows Desktop
  • Microsoft Windows Server
  • Microsoft Small Business Server

Server Applications/Utilities

  • Antivirus, SPAM and Content Filtering
  • Malware, Spyware, Intrusion Prevention
  • Data Backup
  • Communications
  • Disk & File Management
  • Security Disk & File Management

Office Applications

  • Word, Excel & Outlook
  • Access, Project & Visio
  • PowerPoint & Publisher
  • InfoPath & FrontPage
  • Business Contact Manager

Server Applications

  • Microsoft Exchange Server
  • Microsoft SQL Server
  • Microsoft ISS Server
  • Microsoft Proxy & ISA Server
  • Microsoft Project Server
  • Microsoft Share Point Portal
  • Citrix Server
  • Lotus Notes

Technology Infrastructure

  • Network Servers
  • Network Storage
  • Windows PC's
  • Network Switches
  • Cisco and other Routers
  • Cisco Pix, SonicWall, Netscreen and Other Firewall/VPN devices
  • Battery Backup Systems
  • Palm/Windows Mobile Devices
  • Level 1 Support for IP Telephony (Cisco Call Manager, 3COM NBX)

Peripherals

  • Printers/Plotters
  • Imaging/Input Devices
  • Detachable Storage

Scope of Support Services

Operating Systems

  • Configuration
  • Customizations
  • Domain Design
  • File System
  • Integration
  • Moves/Add/Changes
  • Security
  • Service Packs
  • Setup/Installation
  • System Policies
  • Testing
  • Training
  • Upgrades

Office Applications

  • Configuration
  • Setup/Installation
  • Training
  • Troubleshooting
  • Usage Issues

Server Applications

  • Configuration
  • Consulting & Design
  • Integration/Redesign
  • Migration/Relocation
  • Roll-Outs
  • Setup/Installation

Utility Applications

  • Configuration
  • Integration
  • Setup/Installation
  • Troubleshooting
  • Upgrades

Hardware

  • Configuration
  • Migration/Relocation
  • Repair
  • Setup/Installation
  • Troubleshooting
  • Move/Add/Change
Learn more about the Onsite Support

Desktop Support

Network Support

Preventative Maintenance

Projects



Worcester HelpDesk            508.799.9393                    info@WorcesterHelpDesk.com