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Onsite Support
Overview
We're there when you need us!
With the full backing of our Service Desk behind them, our team of onsite desktop specialists and network engineers are dedicated to serving you, where you need us and when you need us. Worcester HelpDesk is a Microsoft Gold Certified Partner and maintains a diverse staff of network analysts, engineers and consultants, who remain current on desktop and network operating systems, database and messaging applications, network technologies, ip telephony systems and enterprise security practices.
Whether providing desktop support, network support, preventative maintenance or implementing network infrastructure, our support staff works as one team to be your IT support partner. Using our Service Desk as a central point of collaboration, our onsite support staff gains knowledge of your company's business needs and IT infrastructure and feeds that information to our Service Desk. This approach allows us to continually build our knowledge base as we work together, providing continuity to your IT support experience with us. And we are onsite in less than four hours for a high priority incident!
Scope of Hardware & Software Supported |
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Operating Systems
Server Applications/Utilities
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Office Applications
Server Applications
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Technology Infrastructure
Peripherals
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Scope of Support Services |
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Operating Systems
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Office Applications
Server Applications
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Utility Applications
Hardware
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Learn more about the Onsite Support
Schwartz/Silver Architects
"For day-to-day support, the BHD team is terrific. The Service Desk and on-site techs have always been accessible. As one would expect in 10-years, we have encountered a few difficult and tenacious problems. The technicians have done additional research where appropriate, and escalated the call to Albert or John when necessary. I cannot recall an instance where a problem was unresolved."
Kat Monaghan, Marketing Coordinator and IT Liaison,
Schwartz/Silver Architects
Worcester HelpDesk 508.799.9393 info@WorcesterHelpDesk.com