Boston Help Desk

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Network Support

You have a HelpDesk or desktop support person, or your end users aren't too needy, but you need the safety net of a team of network engineers looking after your network!

You need the Worcester HelpDesk Network Support solution!

The Worcester HelpDesk's Network Support plan is designed for businesses that require monitoring, troubleshooting, management and maintenance of server and network related equipment.

Our team of network engineers provide remote network administration as well a problem resolution for your company's network. Data backups, email administration, management of security infrastructure, network printing and user account management are all covered. And if you need additional services, we are always available to supplement existing staff.

Worcester HelpDesk Network Support plan can be customized to include any of the following services for a predictable monthly fee:

Remote Resolution

• Administrative support for network operating system and applications
• Problem resolution of network and server related issues

Remote Monitoring

• Availability of server and network devices
• Ensure proper services are operational
• Ensure data backups are operational
• Ensure virus signature versions are up-to-date
• Monitor for application, system & security errors
• Monitor server health: CPU, disk space, memory, network

Remote Management

• Critical updates and patch management for server operating system and applications
• Firmware updates and renewal for hardware
• Network security software management (firewall, anti-virus, spyware)
• Network lifecycle management
• Network asset management
• Server imaging and disaster recovery
• Automated server backup

Onsite support included or available for hourly fee

TEI Biosciences
"Thanks to the advanced metrics the Boston HelpDesk uses to calculate their fee's I know I'm only paying for the services I'm using, and not an expensive insurance policy. Couple that level of value with regular reports, prompt communication and follow-up on issues, and the expertise available through the Boston HelpDesk's staff of IT professionals and engineers; I always know I'm in control of both my IT systems and costs. I now feel truly confident that whatever is lurking around the corner we can handle it, and do it without breaking the bank."

Mark D. Richardson, Senior Manager of Operations,
TEI Biosciences Inc.