Boston Help Desk

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Services

Overview

The Worcester HelpDesk is complete Information Technology support for the small to mid size business. We have developed an exceptional proactive approach to IT support. We don’t simply react to your information technology problems as they occur; we continually look after your systems, frequently preventing problems before they cause damage to your business.

By partnering with our clients, we are able to provide them with complete IT support including remote assistance through our Service Desk, real-time system monitoring, regular proactive maintenance, and on-site desktop and network support. Our focus is on developing long term relationships with our clients where we minimize costly downtime and provide a means to grow their business by making sure their network, email and critical data are available when they need it.

Whether you have ten users working in a simple small business environment or several hundred users and a complex computer network, your technology is essential to your business. We understand this and we know that when you succeed, we succeed.

The advantages of utilizing the support services of Worcester HelpDesk for ongoing support are:

• Access to a diverse IT staff with broad experience and in-depth technical knowledge
• Proactive support through our systems monitoring and regular maintenance visits
• Immediate response and resolution from our Service Desk staff
• Timely on-site support backed by service level agreement
• Our partnership approach - we work for and with you, as an extension of your organization
• Reasonable and predictable costs based upon flat monthly fee for service.

These features, and our teamwork approach, have differentiated Worcester HelpDesk as the premier support solution for small and mid-sized companies. Worcester HelpDesk offers our clients the service of a fully staffed, professional IT department for a fraction of the cost.

The Worcester HelpDesk service features a team of expert HelpDesk analysts and engineers who become intimately familiar with our clients, our clients business, and our clients technology.

• Unlimited Service Desk support for all end users
• 24x7x365 On-call support (outside of Service Desk hours)
• Remote Maintenance: fixes, patches & updates to client computers, network servers & network devices
• Remote Monitoring: alerts & warnings - antivirus, data backup, power/surge, windows event log errors, disk space, CPU and memory utilization, network traffic utilization
• Remote Resolution: diagnosis, repair and troubleshooting of WAN/LAN & end user IT issues using remote control technologies
• Access to a diverse team of highly trained and specialized IT professionals
• Fixed hourly rate for all onsite technical support and strategic consulting

Worcester HelpDesk Service Model

Learn more about our Services

TEI Biosciences
"As a company that has both in-house staff and nearly as many remote users nation-wide, partnering with the Boston HelpDesk as allowed us to provide better services and support over more coverage hours to our entire employee base making them more productive. When you combine the ability to manage cash flow with the very high ROI and the ability to leverage specific expertise, the Boston HelpDesk is simply put an essential service in managing and growing our business."

Mark D. Richardson, Senior Manager of Operations,
TEI Biosciences Inc.