Boston Help Desk

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Service Desk

Remote Systems Monitoring

Someone to look after you! Monitoring your Servers & Network

Worcester HelpDesk remote monitoring enables our service desk staff to monitor critical events in real time via the use of our internally developed monitoring process. This process is built upon a robust software platform combined with rigorous internal techniques that allow us to capture vast amounts of data and filter critical information...

The table below lists our current standard alerts and warnings:

How Worcester HelpDesk Remote Monitoring Works

Remote Monitoring: Alerts & Warnings

Alerts	Warnings
Availability	Alerts when a device or application is down
Anti Virus	Alerts when a virus is found on the network
Data Backup	Alerts when jobs fail, incomplete or cancelled
Disk Space	Alerts when disk capacity is 10% or less
CPU Utilization	Alerts when a CPU is at 80% utilization
Memory Utilization	Alerts when memory is at 80% utilization
Network Traffic	Alerts when network packets are at 55%
Power & Surge	Alerts when power events occur
Security Logs	Alerts when security breaches are suspected
Event Logs	Alerts to any critical event in Windows log
Services	Alerts and restarts failed server services

 

Internal and External Availability Monitoring

Internal monitoring of our clients network is made possible by our "HelpBox". The "HelpBox" is installed on every monitored network and makes possible the internal portion of our monitoring strategy. The “HelpBox” checks the availability of devices and insures that devices and applications are responding properly.

External monitoring is conducted from our three external monitoring locations - Boston, MA, Worcester, MA and Providence, RI. External monitoring continually checks the availability of our client’s critical network resources from the network perimeter.

Worcester HelpDesk Support Desk monitors the following events in real time:

• Internet connectivity
• Availability of email
• Availability of web services
• Availability of database applications
• File and print services

Schwartz/Silver Architects
"One of our largest projects with BHD was the relocation of our office in 2006. With their assistance and careful planning, we had no loss of productivity due to network issues. Our only downtime was for the couple of hours needed to physically move the equipment. Startup at our new location was incredibly smooth."

Kat Monaghan, Marketing Coordinator and IT Liaison,
Schwartz/Silver Architects