Boston Help Desk

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Service Desk

Remote Management

We’ll handle IT...from here!

Worcester HelpDesk remote systems management means our staff is proactively administering your network by using automated and manual processes to promote a secure and reliable network.

Worcester HelpDesk remote system management provides a level of stability and reliability to system administration that is lacking when other IT resources become overburdened.

The Worcester HelpDesk remote management team provides remote maintenance of our clients' networks. Our use of secure advanced remote management tools allows our staff to access servers, desktops and other network devices for routine system maintenance. Our remote management capabilities allow us to remotely perform administrative tasks such as:

• Centrally manage anti-virus/anti-spyware/anti-spam defenses
• Automated disk maintenance
• Application and system software patching
• Data backup and recovery management
• Manage policy on network equipment (firewalls, routers, switches, wireless)
• Management of users, groups, shares, domain computers
• Management of services, devices, events,
• Files and print management
• Installation of software patches and maintenance releases
• Event log monitoring
• Reporting including system management activities, problems and corrective actions
• Disk space management including configuring disk partitions and monitoring disk usage
• Router, firewall and switch management

Reporting

The Worcester HelpDesk provides several regular reports to keep you informed on the health and status of your network systems and the activity of your end users. These reports are available to our clients through a secure online portal site. These reports include:

Proactive maintenance visit	Results of the regular proactive maintenance visit with recommendations / actions taken.
Monthly open work orders	A summary report of all work orders opened for the past month and a status of their resolution.
Monthly onsite service report	A detailed report documenting all work done for any on site visits that month.
Quarterly audit report	A detailed report of all workstations and servers in your organization that are covered by Worcester HelpDesk

Worcester HelpDesk Remote Management

TEI Biosciences
"In today's business climate managing cash flow and maximizing ROI is critical, and the Boston HelpDesk helps me do both. Unlike other similar company's there is no 78 page contract loaded up with hidden fees and 'special' charges. One simple easy to read agreement with one low monthly fee; and my problems become their problems. I know exactly what my outsourcing costs are going to be every month, and my budgets have never been more accurate and expenses as predictable; no more nasty surprises when that 'fixed' bill comes in, or wild fluxuations month to month as with the pay-as-go models."

Mark D. Richardson, Senior Manager of Operations,
TEI Biosciences Inc.