Boston Help Desk

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Service Desk

Overview

The problem stops here!

The heart of our Worcester HelpDesk support service is our Service Desk. Our Service Desk is the single point of contact for end-users that require daily assistance.

The Worcester HelpDesk Service Desk is the focal point for reporting, tracking and resolving all incidents and managing all service requests for our end user community.

The power of our Service Desk means your organization can have an expert team of IT professionals working together with you. Together, we will:

• Support your end users
• Manage your technology resources
• Proactively plan your IT strategy and lifecycle
• Capture valuable data about your organization's use of technology
• Provide reporting to support decision making for your organization

Our Service Desk Features

• Unlimited remote assistance for end users
• 24x7x365 priority 1 on-call support (outside of Service Desk hours)
• Remote network management
• Remote network monitoring

Learn more about the Service Desk

TEI Biosciences
"In today's business climate managing cash flow and maximizing ROI is critical, and the Boston HelpDesk helps me do both. Unlike other similar company's there is no 78 page contract loaded up with hidden fees and 'special' charges. One simple easy to read agreement with one low monthly fee; and my problems become their problems. I know exactly what my outsourcing costs are going to be every month, and my budgets have never been more accurate and expenses as predictable; no more nasty surprises when that 'fixed' bill comes in, or wild fluxuations month to month as with the pay-as-go models."

Mark D. Richardson, Senior Manager of Operations,
TEI Biosciences Inc.